Refund policy

 RETURNS & REFUNDS

ALL PURCHASES ARE FINAL.

RETURNS, REFUNDS, AND EXCHANGES ARE NOT ACCEPTED.

 CUSTOMS IMPORT DUTY & TAXES

PLEASE BE AWARE THAT MARJANA MARIANA IS NOT LIABLE FOR CUSTOMS CLEARANCE FEES IN YOUR COUNTRY OR RESPONSIBLE FOR HOLDING TIMES OF PACKAGES BY CUSTOMS.

OUR PRICES ON OUR WEBSITE DO NOT INCLUDE RELEVANT OVERSEAS DUTIES AND OTHER CUSTOMS CHARGES YOU MAY INCUR WHEN PURCHASING AND IMPORTING TO YOUR COUNTRY.

THESE COSTS ARE DETERMINED BY YOUR LOCAL CUSTOMS OFFICE AND ARE OUTSIDE OF OUR CONTROL. PLEASE FAMILIARISE YOURSELF WITH YOUR COUNTRY'S CUSTOMS CHARGES AND LEVIES PRIOR TO PLACING AN ORDER.

WE ARE NOT RESPONSIBLE IF CUSTOMERS ARE NOT NOTIFIED BY THEIR COUNTRY'S POSTAL AUTHORITY THAT ITEMS ARE AWAITING PAYMENT OF CUSTOMS DUTIES AND TAXES.PLEASE KEEP AN EYE ON YOUR SHIPMENT WHEN TRACKING NUMBER IS PROVIDED TO AVOID DELAYS.

• If you choose to reject/refuse delivery due to customs fees there will be a £25 return fee deducted from your refund to cover return shipping due to your refusal.

• If you are not home to receive your package, have no one else to sign for the item and have not organised an alternative way to collect your package, and your item is returned to us this £25 fee will occur.

• If you choose to remove a signature from your shipment we can not take responsibility for any stolen, lost or damaged shipments once deemed delivered by the carrier.
 
• We will not pay for your return shipping this is the customers responsibility.

 

TRACK YOUR ORDER

All purchases will come with a tracking number supplied to you in your order dispatch confirmation email.

Please find your location below. 
Copy & paste the tracking into the 'track your order' links provided. 

If you require further assistance please contact the mailing service directly with your tracking number.